Questions & Answers


How can I contact Wine Sisterhood?
Call us at 877.289.9463 or use our contact form.

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How long does delivery take?
We normally ship by UPS or other private carriers. State laws vary widely by region, and delivery can take between two and three weeks depending on the time of year and your particular location. Please allow additional delivery time for AZ, DC, IL, MA, MI, and NJ.

If you need your wine by a particular day, please notify us when you place your order so we can help you choose your best shipping option.

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Can you get my wine to me faster if I pay extra?
Yes, in most states. If you need special shipping arrangements, please call us at 877.289.9463

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Do you offer volume discounts?
Yes. Orders over 12 bottles (one case) will receive an automatic 10% discount. For volume discount inquiries, give us a call any time at 877.289.9463

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Where can you ship?
View our shipping page for a complete list of states to which we can ship, quantity limitations and estimated shipping rates.

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Why can't you ship to other states?
Since the repeal of prohibition, the sale and distribution of alcoholic beverages have been regulated by individual states. Each state has its own laws. Rarely do they coincide, and even more rarely do they allow an out-of-state company to sell wine without maintaining a license and inventory in their state.

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How can I pay for my wine?
We accept all major credit cards.

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Does your wine contain sulfites?
The term "contains sulfites" refers to the use of sulfur dioxide (SO2) employed as both a preservative and disinfectant in winemaking. SO2 is added in very low concentrations and without it the stability of wine could be jeopardized. Sweet wines need more SO2 than drier wines in order to inhibit possible bottle fermentation. It is virtually impossible to have SO2 free wine, as this naturally occurring chemical is one of the by-products of fermentation, including that which takes place in the making of bread and fruit juice.

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How many servings are in a bottle?
About 4 six-ounce servings per one full-sized (750 ml. or 25.4 oz) bottle

1 case = 48 servings
2 cases = 96 servings
3 cases = 144 servings
...and so on

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What can I do if my wine is delivered damaged?
We will pick up and replace the wine or issue a credit or refund depending on your preference.

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Why did I get a different vintage?
Due to vintage changes in inventory, if an item in your order becomes unavailable, we will substitute it with next available vintage.

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Do you Guarantee your wines?
Yes, you must be completely delighted with your wine. If you are dissatisfied for any reason, simply call us to arrange for a pick-up and you will be supplied with a replacement, a credit or a refund. Please make sure you save the contents and bottles for pick-up. This request is a legal requirement and we do appreciate your cooperation. In case we no longer have a particular vintage in stock, your wine will be replaced with the next vintage or a wine of equal or greater value. For Customer Service, call 877.289.9463 Monday - Friday between the hours of 9 a.m. and 5 p.m. Pacific Time.

See our complete returns policy

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© The Winesisterhood, Napa CA. A Vintage Wine Estates winery, all rights reserved.
*Flat rate shipping charges apply per the total number of bottles sent to a single address. One-cent shipping applies to orders of 12 or more 750ml bottles or 24 or more 375ml bottles sent to a single address, excluding AK and HI. Shipping rates vary for large format and mini-bottles. Discounted prices are as listed and are not combinable with other savings or discounts. Vintages and wines may be substituted as required.